Non-Grade Complaints and Grievances

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It is the policy of the FGSBS to affirm the right of its students to a prompt and fair resolution of complaints and grievances that are non-grade related.

• Prior to requesting a hearing request with the TTUHSC El Paso Office of Student Services and Student Engagement (SSSE) the student must attempt to resolve the issue with the individual(s) involved.
• If the FGSBS students is not satisfied with the outcome after meeting with the individual(s) involved, the student may contact the FGSBS dean.
  • If the grievance is against the dean, the student may contact the Assistant Vice President for SSSE.
• The dean will investigate the complaint, attempt to reconcile differences, and find an acceptable solution.
• Every effort should be made to resolve the issue without going beyond this level.

If the student is not satisfied with the outcome at this point, the student should file a request for a hearing by submitting a written complaint to the Assistant Vice President SSSE.

• Details on how to proceed with a formal complaint are described in the IV. Student Complaint or Grievance Policies and Procedures